SERVICE SUPPORT

Service Support
Yu Jianming image
Yu Jianming
Founder & Chairman
Enabling our customers to drive scientific progress and deliver impactful research is what inspires us most. Their wins are a testament to the work we do together.
A-Gen Service
Professional Team, Tailored Laboratory Solutions image
Professional Team, Tailored Laboratory Solutions
A-Gen’s dedicated service team consists of industry experts and technical specialists. Leveraging deep expertise and hands-on experience, we work closely with researchers to understand and address unique laboratory needs. From personalized support to step-by-step guidance, we ensure every detail is aligned with your goals, keeping your scientific projects on track.
Precision mold manufacturing and large-scale production image
Precision mold manufacturing and large-scale production
Relying on its own mold design and manufacturing capabilities, A-Gen has achieved a seamless connection from the design end to the production end, which is also its core advantage that distinguishes it from ordinary traders: Independent mold development: The internal team is responsible for mold structure design, mold flow analysis and manufacturing process determination, can quickly respond to customization requirements and conduct mold test adjustments. High standard production environment: dust-free workshop to ensure that injection molding, processing without DNase/RNase, pyrogen-free.
Strict full-cycle quality control system image
Strict full-cycle quality control system
In order to ensure the stability of the delivered products, A-Gen has established a testing process throughout the entire production process: Multi-dimensional testing: covers sampling testing of the same batch of products, comprehensive quality testing of new products before they are launched, and periodic product performance reviews. Standardization and compliance: The system follows international standards such as ISO13485 to ensure that the precision, sealing and chemical stability of the products meet the export and scientific research requirements, and ultimately achieve high-quality mass production delivery.
Stable production, professional customization: the whole process escort image
Stable production, professional customization: the whole process escort
A-Gen has a sound production management system and professional customized service capabilities. From product design, raw material procurement, production and processing to quality inspection, packaging and delivery, we strictly control every link to ensure product stability and reliability. At the same time, we provide the whole process of customized services, according to the specific needs of the laboratory, tailored to create the most suitable solution, to achieve a seamless connection from design to delivery.
Comprehensive after-sales solutions image
Comprehensive after-sales solutions
A-Gen is well aware of the importance of after-sales service, so we have established a comprehensive after-sales support system. Whether it is product consultation, installation and commissioning, maintenance or technical training, we are able to respond quickly and provide professional solutions. Our after-sales team is composed of experienced technicians who are on standby at any time to ensure that the laboratory can receive timely and effective support when encountering any problems, so that researchers can focus on scientific research without worries.
Our Clients
Voice from customers
A-Gen is our trusted long-term partner, we have been working together for more than five years. In the field of R & D and production of life science plastic consumables, A-Gen's professionalism and rigorous attitude are commendable. In particular, its upstream full-chain product development capabilities provide strong support for cooperation, and its consumables products are widely praised by users of pharmaceutical companies; In the high-quality service docking system, we have formed a good cooperation model. On the basis of the realization of user needs, A-Gen has given us great support in product iteration and upgrade innovation, and has created a number of highly competitive products that meet pharmaceutical R & D standards; In the future, we look forward to expanding the depth of cooperation with A-Gen and integrating industrial chain resources to achieve complementary advantages and jointly enhance core competitiveness.
A-Gen is our trusted long-term partner, we have been working together for more than five years. In the field of R & D and production of life science plastic consumables, A-Gen's professionalism and rigorous attitude are commendable. In particular, its upstream full-chain product development capabilities provide strong support for cooperation, and its consumables products are widely praised by users of pharmaceutical companies; In the high-quality service docking system, we have formed a good cooperation model. On the basis of the realization of user needs, A-Gen has given us great support in product iteration and upgrade innovation, and has created a number of highly competitive products that meet pharmaceutical R & D standards; In the future, we look forward to expanding the depth of cooperation with A-Gen and integrating industrial chain resources to achieve complementary advantages and jointly enhance core competitiveness. image
Manager
Teacher Wang
As a high-quality supplier of our cooperation, A-Gen's product quality is solid and reliable. Over the years, they have shifted from the industrial field to the scientific research market, they have actually made efforts in market promotion, especially paying attention to the user experience. Every detail of the product shows sincerity for the sake of researchers, and the cooperation during the period is no matter the delivery efficiency of the product., Or the smooth daily communication, makes people feel down-to-earth and worry-free. I look forward to working with A-Gen in the future to continue to deepen the scientific research consumables market side by side, and to work together in the direction of product technology that is more in line with the daily use of the laboratory.
As a high-quality supplier of our cooperation, A-Gen's product quality is solid and reliable. Over the years, they have shifted from the industrial field to the scientific research market, they have actually made efforts in market promotion, especially paying attention to the user experience. Every detail of the product shows sincerity for the sake of researchers, and the cooperation during the period is no matter the delivery efficiency of the product., Or the smooth daily communication, makes people feel down-to-earth and worry-free. I look forward to working with A-Gen in the future to continue to deepen the scientific research consumables market side by side, and to work together in the direction of product technology that is more in line with the daily use of the laboratory. image
General Manager
Teacher Chen
I was impressed by the accuracy and aseptic packaging design of A-Gen's 200μL yellow tip. It is made of high-quality materials to ensure consistency and repeatability of pipetting. The unique tapered design can closely fit the tip of the pipette, significantly reducing liquid residue and improving smooth operation. The tip has a smooth surface and is strictly sterile, which effectively avoids the risk of sample contamination and is particularly suitable for sensitive biochemical experiments, such as DNA/RNA extraction or PCR reactions. In addition, the reload box design is easy to store and access, which not only reduces the cost of laboratory management, but also improves work efficiency. On the whole, this tip provides solid support for our scientific research work with excellent performance and reliability. I will continue to purchase and recommend it to my colleagues.
I was impressed by the accuracy and aseptic packaging design of A-Gen's 200μL yellow tip. It is made of high-quality materials to ensure consistency and repeatability of pipetting. The unique tapered design can closely fit the tip of the pipette, significantly reducing liquid residue and improving smooth operation. The tip has a smooth surface and is strictly sterile, which effectively avoids the risk of sample contamination and is particularly suitable for sensitive biochemical experiments, such as DNA/RNA extraction or PCR reactions. In addition, the reload box design is easy to store and access, which not only reduces the cost of laboratory management, but also improves work efficiency. On the whole, this tip provides solid support for our scientific research work with excellent performance and reliability. I will continue to purchase and recommend it to my colleagues. image
Procurement
Teacher Li
As a long-term partner of A-Gen Biotech, we highly recognize its product quality and service! Life science supplies in line with international standards, stable supply, during the outbreak to ensure emergency needs, 100000-level clean workshop to ensure zero pollution, the whole process of digital traceability to make the use of more assured. The team is professional and efficient, from pre-sale to after-sale to show first-class responsibility, is a trustworthy partner!
As a long-term partner of A-Gen Biotech, we highly recognize its product quality and service! Life science supplies in line with international standards, stable supply, during the outbreak to ensure emergency needs, 100000-level clean workshop to ensure zero pollution, the whole process of digital traceability to make the use of more assured. The team is professional and efficient, from pre-sale to after-sale to show first-class responsibility, is a trustworthy partner! image
Procurement
Teacher Qing
I have been pleasantly surprised by A-Gen's products and services for so long. Product quality is excellent, the details are exquisite, the category is complete, can feel the brand's intention to quality. Timely response in service, efficient and warm to solve problems. Every communication feels taken seriously. This brand with both good products and service is indeed worthy of trust. We look forward to working with A-Gen to jointly enhance the user experience, create a new chapter in the industry, choose A-Gen and choose quality.
I have been pleasantly surprised by A-Gen's products and services for so long. Product quality is excellent, the details are exquisite, the category is complete, can feel the brand's intention to quality. Timely response in service, efficient and warm to solve problems. Every communication feels taken seriously. This brand with both good products and service is indeed worthy of trust. We look forward to working with A-Gen to jointly enhance the user experience, create a new chapter in the industry, choose A-Gen and choose quality. image
Manager
Teacher Zhu
Thank A-Gen Biotech for providing us with high-quality products and professional services for a long time. The laboratory consumables supplied by your company are reliable in quality, stable in performance, sterile and enzyme-free, and complete in specifications, which fully meet the high standards of our daily experiments and testing work, and are safe to use. In the process of cooperation, A-Gen team responded quickly and communicated efficiently. From demand docking, order confirmation to logistics distribution, the whole process was meticulous, thoughtful, punctual and efficient, which greatly ensured the smooth development of our work. When problems are encountered, feedback is timely and handled in place, fully demonstrating a professional and responsible service attitude. A-Gen is our trustworthy excellent partner, look forward to the future to continue to work together to create good results.
Thank A-Gen Biotech for providing us with high-quality products and professional services for a long time. The laboratory consumables supplied by your company are reliable in quality, stable in performance, sterile and enzyme-free, and complete in specifications, which fully meet the high standards of our daily experiments and testing work, and are safe to use. In the process of cooperation, A-Gen team responded quickly and communicated efficiently. From demand docking, order confirmation to logistics distribution, the whole process was meticulous, thoughtful, punctual and efficient, which greatly ensured the smooth development of our work. When problems are encountered, feedback is timely and handled in place, fully demonstrating a professional and responsible service attitude. A-Gen is our trustworthy excellent partner, look forward to the future to continue to work together to create good results. image
Procurement Manager
Teacher Mao
A-Gen, has a reassuring "hard power"-product quality. Each piece of consumables has a "craftsman spirit". They are not only experimental tools, but also our trusted "friend". Ultra-high cleanliness ensures the accuracy of the experiment and strict dimensional tolerances ensure the accuracy of pipetting. This stable and reliable quality allows us to focus on the experiment itself without distractions. At the same time, A-Gen has a "soft power" beyond expectations-a service attitude. Whether it is the detailed answer when selecting products in the early stage or the full coordination when the supply is tight, A-Gen always responds quickly and thinks what we think. They not only regard us as customers, but also as partners who climb the peak of scientific research together. This "responsible to the end" attitude is particularly precious in today's impetuous business environment.
A-Gen, has a reassuring "hard power"-product quality. Each piece of consumables has a "craftsman spirit". They are not only experimental tools, but also our trusted "friend". Ultra-high cleanliness ensures the accuracy of the experiment and strict dimensional tolerances ensure the accuracy of pipetting. This stable and reliable quality allows us to focus on the experiment itself without distractions. At the same time, A-Gen has a "soft power" beyond expectations-a service attitude. Whether it is the detailed answer when selecting products in the early stage or the full coordination when the supply is tight, A-Gen always responds quickly and thinks what we think. They not only regard us as customers, but also as partners who climb the peak of scientific research together. This "responsible to the end" attitude is particularly precious in today's impetuous business environment. image
R & D Manager
Teacher Chen
A-Gen Service, At One Touch
Phone: 400-998-5606
Email: info@a-gen.com
R
Contact Us
Headquarters Address: Building 1, Yixin Smart Valley, No. 7 Tangwang Street, Tangqi Town, Linping District, Hangzhou Kaihua Green Industry Park: Kaihua County Green Industry Incubator Park, Quzhou City
© 2026 Hangzhou A-Gen Biotechnology Co., Ltd. All Rights Reserved.
浙ICP备11063289号-1 by GrowthMan